Return policy on customer remorse

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be unused and in its original packaging, and you’ll need proof of purchase.

To start a return, contact us at victoriasteele4291@outlook.com.

Processing fee on customer remorse returns

If a fee applies to your return, we’ll confirm the exact amount by email when we approve your request, before you ship anything back. No processing fee applies to items that arrive damaged, incorrect, or faulty.

Return policy on damaged, wrong, or faulty products

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right. You will not be charged return shipping costs for damaged, wrong, or faulty products.

Cancelling an order

You can cancel your order within 24 hours before the item is dispatched for shipping.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Lost shipments

If two days have passed since the anticipated delivery date, please contact us at victoriasteele4291@outlook.com. We will start an investigation with the courier service.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.